MARTIN BRADLEY PLUMBING, INC.

Terms and Conditions of Service

These Terms and Conditions govern all plumbing, repair, maintenance, and installation services

provided by Martin Bradley Plumbing, Inc. (hereafter referred to as "the Company," "we," "us," or "our")

to the customer (hereafter referred to as "the Customer," "you," or "your"). By authorizing us to

commence work, you agree to be bound by the following terms:

1. Scope of Work and Authorizations

Work Order Approval: We will perform the services outlined in your specific estimate, invoice, or

work order. Any changes, deviations, or additional repairs discovered during the job will require a

verbal or written change order before proceeding.

Access to Property: The Customer must provide safe, continuous, and clear access to the work

site, including proper clearance around water heaters, crawlspaces, main shut-off valves, and curb

boxes.

Permits and Fees: Unless explicitly specified otherwise in writing, the Company will secure

required local and North Carolina state plumbing permits, the costs of which will be billed to the

Customer.

2. Pricing, Invoicing, and Payment Terms

Payment Due Date: All residential invoices are due immediately upon completion of services

unless prior written commercial credit terms have been established.

Late Fees: Invoices unpaid after 30 days are subject to a late payment charge of 1.5% per month

(18% per annum) on the outstanding balance, plus all costs of collection, including reasonable

attorney fees.

Diagnostic Fees: If a technician diagnoses an issue but you choose not to proceed with the repair,

a standard diagnostic or service call fee remains due and payable.

3. Warranties and Limitations of Liability

Workmanship Warranty: We provide a 1-year warranty on workmanship for all new installations

and major repairs from the date of completion.

Fixtures and Materials: Materials, fixtures, and appliances supplied by the Company (such as

water heaters, faucets, or pumps) are covered exclusively by the original manufacturer’s warranty.

Customer-Supplied Materials: The Company provides no warranty whatsoever on fixtures,

pipes, or equipment provided by the Customer. If a customer-supplied part fails or is defective, the

Customer is still responsible for all labor charges incurred.

Drain Cleaning Exclusion: Due to the unpredictable nature of old piping, tree root intrusion, and

underlying structural collapses, drain cleaning, unstopping, and hydro-jetting services are warranted

for 30 days only, provided no foreign objects or misuse caused the re-blockage.

4. Existing Conditions and Pre-existing Damages

Hidden Conditions: The Company is not responsible for damages or delays arising from hidden,

concealed, or unforeseen conditions within walls, floors, slabs, or underground (e.g., rusted or

degraded galvanized/cast-iron pipes, unmapped utilities, or structural rot).

Restoration and Finishing: Unless expressly included in the written estimate, our scope of work

excludes drywall patching, painting, tiling, landscaping, or concrete finishing required to access or

seal plumbing lines.

5. North Carolina Governing Law

This Agreement, and all claims or disputes arising out of our services, shall be governed by,

construed, and enforced in accordance with the laws of the State of North Carolina, without

regard to its conflict of law principles. Any legal actions must be filed in the appropriate court system

matching our primary county of operation.